Refund policy

Return policy
 We are committed to delivering quality products and services. However, we know that there are times when product does need to be returned. Returns will be limited to defective, damaged or incorrect terms. Unfortunately, we cannot accept items that have been opened. 

To start a return, you can contact us at info@ajateaco.com. Please note that returns will need to be sent to the following address: 

Aja Tea Co. LLC

228 Park Ave S. #955558

New York, NY 10003

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@ajateaco.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
Unfortunately, we cannot issue refunds. Because we want to make our customers happy, please email us at info@ajateaco.com.   We will work with you to determine the best resolution.